Customer-Care Desk
Reach us for checkout assistance, product information, tracking, delivery concerns, returns, exchanges, payments, or a privacy-rights request. Include an order number when the question is order-specific, but do not include complete card credentials.
Hours and Order Changes
Assistance is available Monday to Friday, 9:00 AM–5:00 PM in local time for this store. Messages outside that window are reviewed in the next service period. Ask for cancellation before shipment; when dispatch has occurred, please use the Refund Policy.
How to Reach the Merchant
Business and store: burtsbees
Email for customer care: Support@burtsbeoud.shop
Telephone: (575) 927-2867
Company location and default return destination: 923 Sumner Pl, Las Cruces, NM 88001, US
The service desk is open Monday to Friday, 9:00 AM–5:00 PM in local store time (America/Los_Angeles).