All store prices and charges are presented and processed in USD unless the checkout expressly states otherwise.
About Credit/Debit Card
We accept eligible credit and debit cards on the networks displayed at checkout, including Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover. Available methods can depend on the card issuer and the secure checkout configuration.
Authorization and Charges
Your payment provider may authorize a card when the order is submitted. You confirm that the payment details are accurate and that you are authorized to use the selected method. Declined or unverifiable payments may delay or cancel an order.
Security
Checkout payment information is processed by Shopify and applicable payment providers using their security controls. We do not ask customers to send full card details by email.
Taxes, Cancellations, and Refunds
Taxes are collected as required by applicable law. An order may be cancelled before shipment. Approved refunds are returned to the original payment method and normally appear in 5–10 business days after issuance, subject to financial-institution processing.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbeoud.shop
Phone: (575) 927-2867
Physical and return address: 923 Sumner Pl, Las Cruces, NM 88001, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).