These answers summarize our store policies. The full policy pages control if more detail is needed.
Where do you ship and what does shipping cost?
We ship only within the United States, and free standard shipping applies to every U.S. order.
How long will my order take?
Processing takes 1–2 business days and standard transit normally takes 4–6 business days.
Will I receive tracking?
Yes. A tracking number is provided after every order ships.
Can I return or exchange an item?
Yes. We offer a 30-day no-reason return and exchange period after delivery.
Who pays return shipping?
The merchant pays return shipping for both no-reason returns and damaged, defective, incorrect, or other quality-issue returns by providing a prepaid return shipping label.
What cannot be returned?
Custom-made goods, clearance items, gift cards, and opened intimate or hygiene-sensitive items are non-returnable, subject to applicable consumer protections.
When will a refund arrive?
An approved refund is issued to the original payment method and normally appears in 5–10 business days after issuance.
Can I cancel an order?
You may request cancellation before shipment. After shipment, the Refund Policy applies.
Which cards and currency do you accept?
Payments are in USD. Eligible cards include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Will tax be charged?
Taxes are collected as required by applicable law.
Merchant and Customer Care Information
Store name: burtsbees
Contact email: Support@burtsbeoud.shop
Phone: (575) 927-2867
Physical and return address: 923 Sumner Pl, Las Cruces, NM 88001, US
Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).